📋 Complete Hartanah Bumiputera Guide📋 Complete Hartanah Bumiputera Guide

🔐 Initial Steps

Ensure you have signed in as a property agent. Click + List Property at the top of the portal or click here.

Post a listing using a 5-step wizard — fill one section at a time and click Next → to continue.

🎓 One-Day Training Workshop ⭐ Premium Only

Full one-day presentation slides (PowerPoint) covering every topic in this guide — registration, 5-step wizard, points system, Analytics Dashboard, plus advanced Premium features (SewaSync, Purchase Offer, Co-Broking, WTB/WTR Prospects & AI Team) — suitable for team training or personal reference.

🆚 Free & Premium Account Comparison

The table below clearly shows features available for each account tier:

⭐ Point System — Boost & Listing Promotion

4 Types of Listing Promotions

Boost your listing position in search & main page using points. Promoted listings will be displayed higher than regular listings and receive more views.

How to Use Promotion

Method 1 — From All My Listings (recommended)

1. Sign In and go to 📋 All My Listings (not Dashboard — this page is now separate and only displays your listing list)
2. On the desired listing, click the promotion button: 🔁 Repost, 🚀 Boost, 🚀🚀 SuperBoost or 🔁 Auto
3. Confirm in the dialog box — points will be deducted and listing boosted instantly

Method 2 — Boost During New Listing Post (Step 5)

1. Complete listing form as usual (Steps 1-4)
2. At Step 5 (Contact & Submit), tick the box "🚀 Boost this listing (-25 Points)" for instant Boost after publishing
3. Other promotions (SuperBoost, Repost, Auto-Repost) available in Dashboard after listing is published

How to Earn More Points

• 🎁 New Registration — 100 points free automatically
• ⭐ Annual Subscription (1 year) — 500 points bonus credited instantly
• 👥 50 Agent Referrals — 100 point bonus when 50 agents register via your referral link
• 🛒 Buy Points — top up points at RM10 per 100 points
• 🛡️ Admin Reconciliation — admin can add or deduct points (special campaigns, rewards, penalties)

🔒 How Your Number & Email Are Protected

We don't want your number harvested by bots or used for spam. That's why:

• WhatsApp and phone numbers are not shown on the page. The WhatsApp button leads to a link that reveals your number only when a genuine buyer taps it.
• Daily Limit: visitors without an account can contact up to 5 listings per day — after that they are prompted to register. Registered users have a higher limit, and new or unverified accounts have a lower limit.
• Your e-mail is never displayed. Buyers who choose e-mail send requests through our form and you are notified via e-mail, push and Telegram.
• Abuse detection: accounts or addresses opening too many contact details are reviewed and may be blocked by admin.
• Terms of Service (section 7.2) prohibit collecting or reselling agent contact details.

🏠 Home Owners — List Your Own Property

Home Owner is a free role for property owners who wish to list their own home for sale/rent, without needing to be a property agent.

How to Register

During first-time sign-in, select the 🏠 Home Owner card on the role selection screen (beside Regular User and Property Agent). Admin can also set this role manually if needed.

• Maximum 5 active listings at any one time — you can add more slots with points (25 points = 1 additional slot, minimum purchase 50 points) when the limit is reached.
• Features same as Premium Agent: Google Maps link, video, up to 25 photos, and 500-word limit for description.
• Registered buyers can send direct messages to you through your listing (same as premium agents).
• No access to: 🎫 Support Tickets, 🔥 Hot Listings, 🔁 Auto-Repost, 🚀 Boost and 🚀🚀 SuperBoost.
• No access to Analytics Dashboard or Agent Profile (agent-only features).
• May use the Virtual Assistant (AI Chatbot) like other users.
• Want more listings, no time limits, and full promotional features? Upgrade to Premium Agent →

👥 Agent Manager — Monitor Your Agent Team

Agent Manager is an additional role for agents who wish to monitor the progress of several agents under their management (e.g. team lead, agency supervisor, or mentor).

✨ Advantages

• View full analytics dashboard for every agent you manage — views, contact clicks, reach funnel, 7-day momentum, performance per listing.
• Team Performance Report — comparison table of all agents (listings, views, contact clicks, rates, favourites, profile views, chat) with CSV download, team ranking, plus links to agent profiles.
• Targets & goals monthly for every agent with progress tracking; response time tracking & unanswered enquiry alerts; listing quality issue & inactive agent alerts.
• Weekly reports via email — team performance summary + alerts sent automatically every week.
• Sales Pipeline / Commission — agent records deals (lead → viewing → offer → closed); manager views pipeline & commission forecasts for the entire team.
• Announcement — send one message to all agents simultaneously.
• Monitor number of active listings and weekly activity for each agent in one place.
• Recruit new agents — invite anyone via email, including those not yet agents. Can bulk upload up to 50 emails at once.
• Every accepted invitation: you get 100 points (for your own Boost/SuperBoost listings).
• New agents who accept the invitation get 1 month Premium subscription FREE — a great incentive to recruit.
• 500 points every month you renew your subscription — and you can share points with agents under your management.
• Contact your agent directly from the Manager panel: Portal Messages, WhatsApp, Call, or Email.
• Pay Premium subscription on behalf of your agent — suitable for agencies sponsoring their agents' subscriptions.
• Free Premium Subscription included (value RM25/month) for your own agent account.
• Unlimited agents — manage as many agents as accept your invitation.

⚙️ How it works

1. Subscribe at Subscription → 👥 Agent Manager (RM100/month via FPX / DuitNow / card), OR if you are already a Premium Agent, claim a 1-month FREE Agent Manager trial (2026 Promotion) at My Agent Profile — one time only, no payment required. Agent Manager & Premium status activated automatically.
2. Open 👥 Manager in the menu, then invite agents by entering emails (one per line, or comma-separated — up to 50 at once).
3. Recipient clicked link Accept Invitation in email:
   • If no account yet — they register directly as an agent and immediately get 1 month Premium free.
   • If they already have an account — they click Accept; regular users will be upgraded to agent (with 1 month Premium free).
4. Once the invitation is accepted, 100 points are credited to your account, and the agent appears in your management list.
5. Click 📊 View Progress to open that agent's dashboard (read-only).

🎫 Support Ticket

Premium Agent and Agent Manager may contact our team officially via the ticket system at https://www.hartanahbumiputera.com/tiket, replacing the old support messaging.

3 Ticket Categories

• 🛠️ Support — technical issues, account help, general questions about the portal
• 💼 Sales & Billing — subscription enquiries, package upgrades, business partnerships, payment issues, receipts, ToyyibPay support (Sales and Billing/Payment categories are now combined into one team)
• 🚨 Abuse — report fake listings, scams, or platform misuse

🤖 First Automatic Response by AI

For the Support and Sales & Billing categories, your ticket will receive an automatic first response within seconds from our AI support team — Dani bin Aman (IT Support) or Siti binti Salleh (Sales & Billing) — before being handed to human staff if necessary. See the 🤖 Our AI Team section below for further details.

📎 Attachment (Payment Proof)

When sending or replying to a ticket, you can attach one file (1 MB limit) — suitable for payment proof or error screenshots. Only image (JPG/PNG/WEBP) or PDF formats are accepted; other formats will be automatically rejected.

How to Submit a Ticket

1. Open https://www.hartanahbumiputera.com/tiket — the 🎫 Ticket link is also available on the top menu of the portal
2. Select category, fill in a brief title and issue description, attach files if needed, then submit
3. You will receive an instant reply from AI (Support/Sales & Billing category), or the relevant team will receive an email notification immediately and reply via the ticket page
4. You will be notified via email and push notification whenever there is a new reply

⭐ Satisfaction Rating

After the support team responds, or when a ticket is marked Resolved, you can rate the service (1–5 stars) and leave a brief comment. This rating helps us improve support quality.

🤝 Co-Broking ✅ Now Open

Premium Agents can share exclusive listings with other premium agents via the Co-Broking system — complete with commission split agreements, digital contracts and clone listings that direct straight to the Co-Broke Agent.

1. Mark as Exclusive: When posting/editing a listing, tick 🔑 Exclusive Listing then 🤝 Allow Co-Broking.
2. Special Badge: Approved listings will display a 🤝 Co-Broking Available badge — only visible to other logged-in premium agents, not to the public.
3. Application: Other premium agents click Apply for Co-Broking, propose commission split (default 50:50) and a short message.
4. Review & Approval: The listing agent checks the applicant's profile & REN registration number at https://www.hartanahbumiputera.com/co-agency, then Accept, Counter (propose a different split) or Reject.
5. Digital Agreement: Once confirmed, a timestamped PDF summary is generated and sent to both parties' emails.
6. Co-Broke Listing Clone: The system clones the parent listing (photos, description, specifications) under the Co-Broke Agent account. All enquiries, WhatsApp clicks and messages on the clone listing are routed directly to Co-Broke Agent.
7. Auto-Sync: If the listing agent updates the price or marks a listing as Sold/Rented, the Co-Broke Agent clone will be synchronised or delisted automatically — preventing stale listings.

🔍 Buyer/Tenant Prospects (WTB/WTR) ✅ Now Open

Record client requirements for those wanting to buy (WTB) or rent (WTR) property, and view a list of active listings matching their criteria — without manually checking every time a new listing is posted.

1. Add Prospect: At https://www.hartanahbumiputera.com/prospek, select Type (WTB/WTR), enter client name (optional), client phone no. & email (optional), property type, location/state, minimum bedrooms/bathrooms, budget and size range, plus free notes.
2. Contact Clients Directly: Recorded phone numbers can be clicked to open WhatsApp directly (💬), and emails can be clicked to open email app directly (✉️) — no need to copy-paste numbers/addresses.
3. View Matches: Click 🔍 View Matches on any prospect for a list of current active listings that match the criteria (type, location, rooms, budget, size).
4. Mark Complete/Delete: When a client has secured a property or is no longer interested, mark the prospect as ✅ Complete or 🗑️ Delete.

📋 Buyer Board ✅ New

Flipping how listings normally work — here, prospective buyers/tenants post what they're looking for openly, and agents respond if they have a matching property. Free for both parties.

1. Buyer/Tenant Sends Request: At https://www.hartanahbumiputera.com/papan-pembeli, registered users (not agents) select Want to Buy/Rent, property type, location/state, minimum rooms, budget range, and free notes (e.g. "need to move next month"). Limit of 5 active requests per account.
2. Buyer Identity Protected: The public board only displays criteria & notes — no buyer name, phone or email is displayed to anyone, including agents browsing the board.
3. Agent Response: Anyone logged in as an agent/Host can click 🙋 I Can Help on any request, write a brief message, and choose to attach one of their own active matching listings. Each agent may only respond once per request.
4. Buyer Receive & Contact: Buyers receive an email & push notification every time there is a new reply, and can check all replies at https://www.hartanahbumiputera.com/permintaan-saya — each reply has a 💬 WhatsApp Agent button for direct contact.
5. Mark as Found: Once a property is found, buyers can mark the request as ✅ Found to stop receiving responses.

📨 Telegram Integration ⭐ Premium Only

Connect your account to the official Hartanah Bumiputera Telegram bot to receive instant notifications straight to your phone, and ask Maya anytime without needing to open the portal.

1. Connect Account: In My Agent Profile, find the 🔗 Connect Telegram card and click Generate Link.
2. Follow Link: The link will open our official Telegram bot — send /start if the chat doesn't begin automatically. The bot will reply with a confirmation message once the account is connected.
3. Enable Instant Notifications: Once connected, you will receive Telegram notifications for: new property messages & enquiries, Co-Broking applications & updates, support ticket replies, messages from Wali (AI moderator), SewaSync rent payments & maintenance complaints (host), property viewing reminders, as well as weekly Agent Manager reports and property reminders — as an addition (not replacement) to existing emails & push notifications.
4. Chat Maya Live on Telegram: Type any question directly in the bot chat (not commands like /start) and Maya will answer using the same knowledge as the web widget on the portal — complete with source links where relevant.
5. Post Listing to Your Telegram Groups: Add our official bot to any Telegram group you administer (the bot will verify you are the group admin before registering — if not, the bot will leave automatically). Successfully registered groups will be listed on the 👥 My Telegram Groups card on My Agent Profile. After that, the 📢 Post to Telegram button will appear on every active listing card in My Listings — click, select a group, and the listing (complete with photos & price) will be posted straight to that group. Limit of 1 post every 4 hours per group to prevent spam.
6. ✨ Create Listings Directly From Telegram (New): Send several property photos directly in a private chat with the bot, then send one text message describing the property (price, location, type, rooms — e.g. "Kajang, RM480k, 3 bedrooms, near KTM"). Our AI will analyse the message and prepare a listing draft automatically (photos are also auto-enhanced). The bot will reply with a link — click to open the New Listing form pre-filled with the draft, review/correct any fields, then submit as usual. The draft will not be published until you personally review and submit it.
7. Disconnect: Click Disconnect Telegram in My Agent Profile at any time to stop receiving notifications via Telegram, or remove specific groups from my Telegram Groups card.

🎯 Lead Management ✅ Now Open

Every conversation and viewing request is automatically recorded on the Leads page — by individual (buyer/tenant), not by listing. This means your lead history remains preserved even if the original listing has been deleted.

1. Lead List: Each lead displays a name (or "guest" for walk-in viewings without an account), current stage (New / Contacted / Qualified / Viewing / Negotiation / Won / Lost), and an automatic score of 0-100 calculated based on qualification info completeness, activity frequency & recency, number of viewing requests, and whether they saved your listing to Favourites.
2. Filter & Search: Filter by tier, custom label, or search by name/phone.
3. Update & Label: Click any indicator to change the stage, add a personal note, or add/remove custom labels (e.g. "VIP", "Needs Follow-Up").
4. Activity History: Full timeline of every message, viewing request & stage exchange for that lead — the related listing title remains displayed even if that listing is later deleted.

📡 MarketWatch ✅ Now Open

Watch specific competitor listings or areas/criteria — get instant alerts (not waiting for weekly digests) when prices drop or new competitor listings appear, on the MarketWatch page.

1. Monitor Specific Listings: Paste a competitor's listing ID (or click the 👁 Watch on MarketWatch button directly on that listing's detail page) to receive instant alerts every time its price changes.
2. Monitor Area/Criteria: Set listing type, property type, location, state & price range — get notified when a new matching listing appears, or when any existing matching listing experiences a price drop.
3. Latest Alerts: The 🔔 Latest Alerts tab displays full history every time your monitoring is triggered — this history remains even if the relevant listing is later deleted.
4. Market Statistics: The 📊 Market Statistics tab displays active supply, median price, average PSF & average days on market for any state/city/property type — useful for advising clients on current market conditions.

🏝️ MM2H Eligibility ⭐ Premium Visibility Feature

This portal now automatically calculates whether a listing meets the minimum price for each Malaysia My Second Home (MM2H) tier — Silver, Gold, Platinum & Special Economic Zone (SEZ) — based on the listing's price, state & property type (landed/stratified), according to foreign buyer minimum price thresholds for each state.

1. Search Filters: On the Search Property page, buyers can filter by MM2H Eligibility to only see listings eligible for a specific tier.
2. Badges on Listings: Eligible listings display the 🏝️ MM2H Eligible badge on the property details page, along with the tier fulfilled.
3. Foreign Buyer Calculator: The Total Cost of Ownership (TCO) Calculator now has a 🌐 Foreign National Buyer toggle — calculating a flat 8% stamp duty (no MM2H exemption), State Authority consent fees, and displaying the MM2H tier fulfilled by that price.

🏷️ Section 1 — Basic Listing Information ✅ Free & Premium

Fill in all required fields with accurate information. This determines how your listing is displayed in search.

1.1 Listing Type

• 🏠 FOR SALE ✅ Free & Premium — Properties for sale to buyers
• 🔑 FOR RENT ✅ Free & Premium — Properties for rent to tenants
• 🔨 AUCTION ⭐ Premium Only — Properties to be auctioned (usually by bank)
• NEW DEVELOPMENT ⭐ Premium Only — New development projects from developers

1.2 Category & Property Type

• Landed Residential → Terrace House, Semi-D, Bungalow, Linked
• High-Rise Residence → Condominium, Apartment, Flat, Studio, Penthouse
• Commercial → Grocery Shop, Office, Other Commercial Space
• Industrial → Warehouse, Factory
• Land → Agriculture, Commercial, Residential, Industrial

1.3 Listing Title *

1.4 Price (RM) *

• Enter price in Malaysian Ringgit without RM symbol
• For rental listings: enter monthly rental price only
• Tick NEGOTIABLE if price is open for negotiation

1.5 Description

Write a clear and informative description. Include key features, neighbourhood ambience, and property advantages. Avoid using all capitals or excessive characters.

1.6 Listing Badges ⭐ Premium Only

• 🔴 Urgent Sale — Needs to be sold urgently
• 💰 Below Market — Price below market
• 🆕 New Listing — New listing
• 📉 Price Reduced — Price has been reduced
• 🤝 Open for Offer — Open to offers

📸 Part 2 — Media & Gallery

1. Click the area marked 📷 Click to select photo or the 📁 Select File button
2. Select one or more photos (hold Ctrl+click to select multiple)
3. Successfully uploaded photos will appear as thumbnails
4. The first photo will become the listing cover image

📁 Accepted File Formats & Error Messages

The portal verifies every file before saving. If a file does not meet requirements, a clear error message will be displayed. Below are the format guides and size limits for each upload type:

📷 Photos (Property Photos & Floor Plans)

• Accepted formats: .jpg / .jpeg / .png / .webp / .heic
• Size limit: Maximum 750 KB per image
• File larger than 750KB — error message will display file size and compression suggestion
• Format not accepted (example: PDF, BMP, GIF, TIFF) — error message will state the correct format

🎬 Video (Direct Upload) ⭐ Premium Only

• Accepted formats: .mp4 / .mov / .avi / .mkv / .webm
• Size limit: Maximum 25 MB per video
• Quantity limit: Maximum 1 video per listing
• Format not accepted (example: .wmv, .flv, .mp3) — error message will state the correct format

📄 Documents (Verification & Sales Order)

• Accepted format: .pdf only
• Size limit: Maximum 3 MB per document
• Verification documents are only visible to admin — not displayed to the public
• Sales Order only for Auction listing type (Premium Agent)

🔗 Accepted URL Link Format ⭐ Premium Only

Premium Agents may add three types of URL links in listings. Each link is automatically validated for format — invalid links will be rejected with a clear error message.

▶️ YouTube Link (Property Video)

Enter a YouTube video link to display the video directly within the listing. The link will be automatically converted to embed format.

📍 Google Maps Link (Property Location)

Enter a Google Maps link to enable buyers to view the property location accurately on the map.

🌐 3D Virtual Tour Link

Enter 3D virtual tour link from any platform such as Matterport, iStaging, or developer website.

📐 Section 3 — Property Specifications ✅ Free & Premium

• Tenure: Freehold or Leasehold — if Leasehold, fill in remaining years
• Lot Status: None / Malay Reserve / Bumiputera Lot
• Built-Up: Internal floor area of building in sq.ft
• Land Area: Lot size in sq.ft (for landed houses)
• Bedrooms & Bathrooms: Number of each. Tick Studio if no separate rooms
• Parking: Number of parking spaces included
• Furnishing Status: Fully / Partially / Unfurnished

🏊 Section 4 — Unit Features & Building Facilities ⭐ Premium Only

📍 Section 5 — Property Location ✅ Free & Premium

1. Select State from dropdown list
2. Select City / District — auto-updated based on state
3. Fill in District and Neighbourhood / New Township Name
4. Enter Full Address — number, street, postcode, state
5. Paste Google Maps Link ⭐ Premium Only (see format guide above)

🏘️ Section 6 — Surroundings & Area ✅ Free & Premium

• Unit Facing Direction: North, South, East, West or combination
• Views: KLCC Skyline, Swimming Pool, Mountain/Hill, Park, Sea, etc.
• Maintenance & Sinking Fund Charges: Monthly charge in RM
• Gated & Guarded: Tick if the area is gated & guarded
• Area Density: Low / Medium / High

🚇 Section 7 — Nearby Places ⭐ Premium Only

1. Click the + Add Location button
2. Select CategoryLain-lain
3. Enter Place Name (e.g.: Kelana Jaya LRT Station)
4. Enter Distance (km) and walking / driving time (minutes)
5. Repeat for each nearby location (up to 20)

✨ Now displayed to prospective buyers: All nearby places you added are now shown directly on your listing detail page in the "📍 What's Nearby" section, grouped by category — previously this information was only stored without being displayed.

📞 Part 8 — Contact, Boost & Send

Contact Information ✅ Free & Premium

• Phone No. * — Malaysia format: 01x-xxxxxxx (e.g.: 012-3456789)
• WhatsApp No. ⭐ Premium — Generates a direct WhatsApp button in your listing

🚀 Boost Listing When Posting ✅ Free & Premium (points required)

• Tick the box "🚀 Boost this listing (-25 Points)"
• Your listing will be boosted in search rankings for 7 days
• Your Points Balance Is Shown Directly in the Relevant Box
• If points are insufficient, the box will be displayed faded (disabled)

💬 Message to Agent & Admin Support

• All registered users — can click the ✉️ Send Message button on Premium agent listings
• Non-Premium agent listings — message button not displayed; users may contact via phone or WhatsApp only
• Premium Agent — can receive new messages and reply to all conversations
• Admin Support ⭐ Premium Only — Premium Agents and Agent Managers can open support tickets by category (Support, Sales, Billing, Abuse). See the 🎫 Support Tickets section below.

Submit Listing

1. Review all entered information
2. Choose whether to display listing (if you have points)
3. Click blue button 📋 List Property
4. Listing will be published immediately after successful

📊 Analytics Dashboard ⭐ Premium Only

Premium Agents get access to in-depth analytics panel for every listing, helping you understand listing performance and buyer behaviour in detail.

📈 Listing Performance Funnel

• 👁 Views: Total times listing was viewed by users
• ❤️ Saves: Number of users who saved the listing to their favourites
• 🔗 Shares: Total listing shares
• 📞 Contact (Contacts): Total clicks on Phone/WhatsApp button
• Conversion rates such as contact rate and save rate are displayed as percentages

📉 30-Day Trend & Days Listed Graph

• 30-Day Sparkline: Mini chart showing daily view trends over the past 30 days
• Days on Market: Number of days a listing has been published — helps identify listings that need updating or promoting
• Status badges: Listings are automatically tagged as 🔥 Hot (popular), ⭐ Featured (currently displayed on the homepage), 🐌 Stale (long without views) or 📵 No Contact (no enquiries received) for quick action
• ROI Featured: Comparison of impressions before and during featured listing, to evaluate the effectiveness of points usage

👤 Unique vs Returning Visitors

• Dashboard distinguishes between unique visitors (new users) and returning visitors (coming back to view the same listing), helping you gauge how much your listing attracts sustained interest

📱 Device Breakdown & Traffic Source

• Device: View breakdown by Desktop
• Traffic Source: Where visitors come from — portal internal search, direct, Google, Facebook, Instagram, Twitter/X, TikTok, WhatsApp or others
• This information helps you focus promotional efforts on the most effective platforms

📞 Breakdown of Contact Methods

• See the ratio of buyers contacting you via WhatsApp versus Phone Calls, to help you prepare according to the preferred method

🔍 Search Impressions & Click-Through Rate (CTR)

• Search Impressions: Total times your listing appeared in search results on the /hartanah page
• Search Clicks: Actual clicks on your listing from search results
• CTR (Click-Through Rate): Percentage of clicks versus search impressions — an indicator of how attractive your listing title and main photo are compared to competitors

👤 Regular User Guide

This section is for those who registered as a Regular User (buyer/tenant) — not an agent. Here's how to use the portal's main features.

❤️ Favourites (Save Property)

When browsing any listing, click the ❤️ Save to Favourites button on the property detail page (sign in required). All saved properties can be viewed again at Favourites & Alerts — accessible via the "❤️ Favourites" link in the navigation menu when you are signed in.

🔔 Email Reminder (Weekly Property Alert)

Besides saving existing properties, you can create an Email Alert so the portal automatically notifies you when new matching properties are posted:

1. Go to ❤️ Favourites page.
2. In the 🔔 Property Alerts section, click + Create New Alert.
3. Set your selection criteria — listing type (For Sale/For Rent/Auction/New Development), property type, location, minimum bedrooms/bathrooms, size & price range. You may leave any field blank for "All".
4. Click 🔔 Create Alert. You can create up to 15 different alerts.

Every week, if there are new properties matching your criteria, the portal will send an email containing a list of those properties complete with direct links to each listing.

🏢 How to Become a Property Agent

If you wish to start listing property on your own, you may upgrade your account to Property Agent at any time — free:

1. Go to My Profile page.
2. Click the Become an Agent Now → button on the green card "🏢 Become a Property Agent".
3. Confirm upgrade. Your account will switch to Real Estate Agent instantly.

As a new agent, you will receive:

• ⭐ 3 months (90 days) free Premium (all Premium features unlocked instantly — 2026 Promotion)
• 🎁 100 points SuperBoost)
• Full access to Property Listings and Agent Profile / CV

🔍 Search Agents by Area

If you wish to contact an agent directly in a specific area, visit Search Agent — select state/city to view a list of licensed agents covering that area.

🤖 Virtual — Portal AI Assistant

After signing in, a chat button 💬 will appear at the bottom-right of every page. Her name is Maya — the official virtual assistant of Hartanah Bumiputera who can answer your questions instantly, in Bahasa Melayu or English.

What Maya Can Do

• Answer questions about this Guide (how to list, points system, Free vs Premium, etc.), Terms of Service, Purchase Terms, Privacy Policy and Articles on the portal.
• Suggest active property listings — ask questions like "any 3-bedroom house in Shah Alam under RM500k?" and Maya will suggest matching listings with direct links.
• Give market price & true ownership cost estimates — ask "what's the market price of condominiums in Shah Alam?" or "for a RM450,000 house, what are the legal fees and stamp duty?" and Maya will give real estimates based on transaction data (AVM) and the portal's ownership cost calculator, not guesses.
• Answer questions about your own account — e.g. "how many active listings do I have", "any new Co-Broking applications", or "what's my support ticket status" — Maya can directly reference your own Favourites, agent profile, dashboard, Co-Broking status and support tickets only.

It greets you by your first name and replies in Malay or English according to the language of the question. Click the "Source" link below the answer to read the full page.

🧭 Aira — AI Property Advisor

Aira Hassan is the portal's AI financial adviser — an expert in investment strategy, financial planning & Shariah-compliant finance. She helps you find the most suitable property and fully understand the true financial costs before making a decision. Location: https://www.hartanahbumiputera.com/penasihat-ai (for all registered users).

What Aira Can Do

• Personalised property suggestions — describe what you're looking for (e.g. "family home near school, budget RM500k, Shah Alam") and/or save a few properties to ❤️ Favourites; Aira suggests up to 5 most matching active properties, complete with a brief reason for each suggestion.
• Affordability Estimate — enter income & existing monthly commitments to get estimated maximum instalment and Debt Service Ratio (DSR), plus compare maximum property prices between Conventional, Islamic (Reducing Balance) and Islamic (Fixed Profit/BBA) financing — at the same monthly instalment budget.
• Automated Valuation Estimate (AVM) — each suggestion is flagged whether the listed price is above, below, or in line with the true market value estimate.
• Total Cost of Ownership (TCO) for each proposal — upfront cost, monthly instalment, overall total ownership cost, and loan approval likelihood.
• Lifestyle-Based Search — paste your office Google Maps link for estimated travel time to each suggestion, or prioritise preferences such as near schools, gated areas, freehold, or near MRT/LRT/Komuter/Monorail routes.

🧮 Financial & Valuation Estimate (AVM) Calculator

Besides chatting with Aira, the portal provides a dedicated calculator page for accurate property financial calculations that can be downloaded as a report — suitable for agents showing real figures to prospective buyers, or buyers themselves who want to plan carefully.

💰 Total Cost of Ownership (TCO) Calculator ✅ Now Open

Location: https://www.hartanahbumiputera.com/kalkulator-kos-ejen. Enter property price, deposit percentage/amount, loan tenure, financing type (Conventional, Islamic Reducing Balance, or Islamic Fixed Profit/BBA), and whether you are a first-time buyer — get:

• Total deposit & total loan
• Monthly Instalment (default rate is taken directly from the current Bank Negara Malaysia OPR if not entered manually)
• Full upfront costs (deposit + stamp duty + legal fees + valuation fees, etc.)
• Total cost of ownership throughout the loan period
• Estimated likelihood of loan approval (if income is provided)
• Monthly/yearly amortisation schedule — can be downloaded as a branded PDF report to share with customers

📊 66 Financial, Zakat and Faraid Calculators (Investment Analysis) ✅ Now Open

Location: https://www.hartanahbumiputera.com/analisis-pelaburan-ejen. Complete collection of 66 calculators (search by name or filter by category on the same page) for property investment analysis and personal financial planning:

• Rental Yield (Gross/Net) — calculate the annual rental return percentage against property price.
• Cash-on-Cash Return (CoCR) — actual cash return versus cash invested (after instalments & expenses).
• Debt Service Ratio (DSR) — check percentage of commitments versus monthly income, compare against typical bank limit (~60-80%).
• Rental Coverage Ratio (RCR) — whether the rent received is sufficient to cover the monthly instalment.
• NOI & Capitalisation Rate (Cap Rate) — net operating income and capitalisation rate of investment property.
• KWSP/EPF Retirement Projection — projection of Account 1/2/3 (Flexible Account structure since May 2024) until retirement age, based on salary, contribution rate by age, and actual KWSP average dividend over the past 10 years.
• Retirement Gap Analysis — based on the Maybank Asset Management Retirement Calculator model; compare Required Funds versus Projected Funds, showing shortfall/surplus.
• Monthly Tax Deduction (PCB) Estimate — based on the current official LHDN tax schedule, including child reliefs & EPF; enter age for auto-estimation of correct KWSP contribution (contribution rate drops at age 60 & 75).
• Net Salary Calculator (EPF/SOCSO/EIS/PCB) — full breakdown of employee/employer deductions and net (take-home) pay.
• Vehicle Loan (Hire Purchase), Home Loan Instalment, Fixed Deposit, Personal Loan, Credit Card Settlement — daily personal finance calculators.
• Zakat on Income & Savings — 2.5% on income/savings reaching nisab (currently RM33,996, 2026); choose Without Deduction (Gross) or Deduction Method (Had Kifayah) — deduct self, wife/husband, children, parents, EPF and own education before calculating income zakat.
• Unit Trust/ASB Financing — instalment versus estimated annual dividend.
• ASB/Tabung Haji Dividend Projection — select fund (ASB, ASB 2, ASB 3 Didik, ASM, ASN, or Tabung Haji Savings), enter savings amount and duration — project growth with dividends reinvested annually, using actual announced historical dividend rates (not guesses) as default rates that can be overridden.
• ASB Financing vs Dividends — compare total ASB margin financing interest costs over the tenure with total accumulated (compounded) dividends on the same amount, including the breakeven dividend rate.
• Savings Target — monthly savings required to achieve financial goal.
• Currency Converter — using current BNM Kijang OpenAPI official rates.
• Legal Fees (SPA/Loan Agreement) — according to the official Solicitors' Remuneration Order (Amendment) 2023 scale, plus a practical +25% margin estimate (lawyers typically charge above the statutory minimum scale).
• Memorandum of Transfer (MOT) Stamp Duty — includes automatic check for Budget 2026 exemption for properties ≤RM500,000 for first-time buyers.
• Loan Agreement Stamp Duty — 0.5% on loan amount.
• Property Valuation Fees — according to the official scale under the Valuers, Appraisers, Estate Agents and Property Managers Act 1981.
• Real Property Gains Tax (RPGT) — rates according to year of disposal & seller category (individual citizen/PR, company, or foreigner), including calculation of the once-in-a-lifetime exemption for private residence of citizens/PR.
• Net Property Sale Profit — estimated real profit/loss from a property sale after deducting loan balance, RPGT, agent commission & other selling costs.
• MM2H Eligibility (Malaysia My Second Home) — check fixed deposit (FD) requirements & minimum property price for each tier (Silver/Gold/Platinum) according to applicant age.
• Homestay/Short-Term Rental Yield — annual return estimate based on daily rental rate, occupancy percentage & management costs, compared to standard long-term rental.
• Rent vs Buy — compare the true cost of renting versus buying the same property over a set period, including the impact of investing the unused deposit.
• MRTA vs MLTA — compare premium estimates for the reducing mortgage protection plan (MRTA) with the level term plan (MLTA) over the loan tenure.
• Fire Insurance — estimated annual premium based on building replacement value (not market/land price).
• Renovation Cost — estimated renovation cost by work type & area (square feet).
• Interest Savings (Extra Payments) — effect of additional monthly payments or lump sum payments on total interest & remaining home loan tenure.
• Early Loan Settlement — estimate interest savings & shortened tenure if loan is settled early.
• Refinance Savings — compare existing loan with new refinance offer (different rates & tenure) to see actual net savings after refinance costs.
• Flexi Loan — compare Flexi home loans with conventional standard loans, including the effect of savings balance in the flexi account on interest.
• Investment Cash Flow Risk Analysis — stress-test property investment cash flow scenarios (vacancy, interest rate hikes, unexpected maintenance costs) to see breakeven point & investment resilience.
• LPPSA Financing Eligibility & Instalment — specifically for civil servants: calculate maximum sustainable instalment, financing eligibility, monthly instalment, total profit charge & MRTT takaful estimate, subject to instalment limit ≤60% of basic salary+fixed allowance, total commitment ≤80% of net income, and net salary balance ≥20% of gross income.
• EPF Flexible Account Withdrawal (Account 3) — enter current Account 3 balance (and target withdrawal, optional) for recommended buffer savings estimate, maximum reasonable withdrawal amount, and remaining balance after withdrawal.
• EPF Sejahtera Account Withdrawal (Account 2) — check withdrawal eligibility for three valid purposes only: Housing, Education or Medical, complete with list of required documents and application steps (Hajj/Umrah no longer offered, discontinued by EPF 1 September 2022).
• EPF i-Invest (Member Investment Scheme) — calculate maximum investable amount (up to 30% of Retirement Account surplus above official Basic Savings for your age, minimum RM1,000), with a brief EPF vs Unit Trust comparison.
• Faraid (Estate Distribution) — distribute the total estate value (after funeral costs, debts, bequests up to 1/3) among heirs (spouse, children, parents, siblings) according to Shafie school faraid law.
• Estate Property Distribution (Faraid) — the same faraid calculator, but focused on a specific property, showing each heir's percentage of joint ownership — useful for undivided inherited property.
• Road Tax (JPJ) — calculate annual road tax by engine capacity (petrol/diesel/hybrid/PHEV) or motor power kW for EV, and body type (Saloon/Non-Saloon). Vehicle scope: private (individual) in Peninsular Malaysia only — company vehicles, Sabah/Sarawak, Labuan/Langkawi/Pangkor and motorcycles are not supported. EV rates (kW structure effective 1 Jan 2026) use verified reference points with interpolation estimates between them — verify exact figures on MyJPJ.
• Car Insurance Premium Estimate — estimate Comprehensive or Third Party Only premiums based on PIAM reference tariffs, sum insured, engine capacity (ICE/Hybrid/PHEV) or vehicle class (EV) and NCD discount (0–55%). The market has been "detariffed" since 2017 — treated as a reference estimate, not an actual quotation. EV has no official PIAM tariff — estimate uses industry loading ~15% compared to equivalent ICE.
• Solar ATAP & BESS Ownership Cost — compare the long-term cost of Status Quo (no solar), Solar PV Only and Solar PV + BESS under the Solar ATAP scheme (GP/ST/No.60/2025, replaces NEM, effective 1 Jan 2026). TNB export credit model that only offsets Energy Charge (not Capacity/Network/Retail/SST charges) and expires monthly (no carry forward), MAQ (Monthly Allowed Quantity), priority for daytime self-consumption, and interactive cumulative comparison chart up to 30 years — including a warning if the system is too large compared to usage (credits will expire).
• Settlement & Debt Consolidation — enter up to 6 credit cards/personal loans (balance, APR, monthly payment), compare total actual interest if continuing to pay separately versus one consolidation loan at a new rate & term. Expose common "traps": consolidated loans with lower monthly payments sometimes cost MORE in total interest if the term is extended.
• Total Cost of Vehicle Ownership — combine car loan instalments (flat-rate Hire Purchase), road tax, insurance, fuel/electricity costs (subsidised BUDI95/BUDI Diesel prices or TNB home charging rates for EVs), maintenance and tolls/parking into one true monthly cost figure — reveal "hidden" costs beyond loan instalments alone, to avoid buying a car that burdens your monthly cash flow.
• SSPN Education Savings — calculate monthly savings required for your child's tuition target, with assumptions for SSPN dividends (historical average 2017-2025), income tax relief of RM8,000/year (claimed by one parent or jointly; withdrawals for tuition fees no longer affect relief from YA2025 onwards) and eligibility check for Matching Grant (household income ≤RM4,000, up to RM10,000) or Geran Padanan Ihsan/GAPAI (RM4,001-RM6,000, up to RM5,000, 2025-2026 only).
• Adequacy of Takaful/Life & Medical Insurance — check life protection gaps using the DIME method (Debt+Income Replacement+Mortgage+Education), and medical/critical illness protection gaps with medical inflation projections (~15%/year, Aon Medical Trend Rates 2026). General estimate only — not a full needs analysis by a licensed takaful agent.
• Travel Cost & Fuel Subsidy — calculate PLUS toll costs (8 popular "balik kampung" routes available, or custom routes) together with petrol/electricity, compare subsidised BUDI95/BUDI Diesel prices (RM1.99/RM2.10 per litre, 300L/month quota) against weekly floating market prices — complete with annual estimates for repeated journeys.
• PTPTN Repayment & Restructuring — compare current repayment plan with restructuring (new tenure and/or lump sum payment), see actual impact on monthly instalments and total overall ujrah. Note: NO PTPTN repayment discount is currently offered (officially confirmed by PTPTN, Budget 2026).
• Buy Now Pay Later (BNPL) Commitments — combine up to 6 active BNPL plans (SPayLater, GrabPayLater, Atome, etc.) in one view of total monthly instalments & overall balance, with % of monthly income check if declared. Note: BNPL is NOT mandatorily reported to CCRIS/CTOS at this time (Consumer Credit Act 2025).
• Gig Worker Net Income — for e-hailing or p-hailing drivers/riders (Grab, Foodpanda, ShopeeFood, etc.), calculate actual net income after fuel/electricity and vehicle wear & tear costs, with an hourly rate compared to minimum wage (RM8.18/hour) for reference.
• Overtime (OT) & Employment Act — calculate OT pay for ordinary days (1.5x), rest days and public holidays according to the official Employment Act 1955 (amended 2022) formula, with statutory OT protection notice for salaries ≤RM4,000/month.
• SOCSO & EIS Benefits — estimate REAL cash benefits claimable from PERKESO: Employment Insurance Scheme (EIS) Job Search Allowance, Invalidity Pension, and SOCSO Employment Injury Scheme Temporary/Permanent Disablement Benefits — not just monthly salary deductions.
• SJKP Madani Eligibility & Instalments — check financing limits (up to 120% of property price, ceiling RM360,000), DSR ratio and monthly instalments for the Madani Housing Credit Guarantee Scheme — specially designed for first-time home buyers who are self-employed/gig workers without fixed salary slips.
• TNB Electricity Tariff — estimated full domestic electricity bill (Domestic Tariff A: energy, capacity, network, retail charges & SST) from monthly kWh usage.
• Bumiputera Lot Discount — calculate the Bumiputera lot price after discount versus the open market value (OMV), and estimate the release premium if selling on the open market later.
• Maintenance Charges & Strata Sinking Fund (KWP) — estimate monthly maintenance charges and KWP contribution (minimum statutory 10% under Strata Management Regulations 2015) for condominium/apartment units.
• Quit Rent & Assessment Tax — annual quit rent estimate (State Land Office) and assessment tax (Local Authority, paid twice yearly) based on land area and annual property value.
• Progressive Payment Schedule (Schedule H) — a 13-stage payment schedule according to construction progress for the purchase of strata/condominium units from a licensed developer.
• Foreigner Property Purchase Eligibility — check whether your budget meets the minimum price threshold for purchases by foreigners according to state/Federal Territory.
• Annual Income Tax (Form BE) — full ANNUAL tax estimate with complete reliefs (EPF, insurance, medical, lifestyle, SSPN, home loan interest and others), showing whether you are expected to receive a refund or need to pay a balance.

🏘️ Valuation Estimate (AVM) ✅ Now Open

Location: "📐 Valuation Estimate (AVM)" tab at https://www.hartanahbumiputera.com/analisis-pelaburan-ejen (alongside 65 other financial calculators). AVM (Automated Valuation Model) provides a market price estimate based on actual data for any given unit — built from official transaction data in the style of JPPH/Brickz.my, not guesswork.

• How it works: the system finds comparable transactions (state, city, property type, size within ±30% range), gives higher weight to recent transactions (today's transaction counts more than 3 years ago), then multiplies that weighted average price per square foot (psf) with your unit size.
• Estimate range (low–high) is derived from actual spreads of comparable transaction psf prices — not merely a fixed percentage ± — to more honestly reflect real market uncertainty.
• Confidence Level: "High" (≥8 comparable transactions), "Moderate" (≥4), or "Low" (fewer than that — estimate falls back to city-tier average with ±12% range retained if individual transactions are insufficient).
• Rental Estimate: also available (rough estimate ~0.35%/month of comparable sale value, ≈4.2% gross yield per year), because existing transaction data is based on sales, not rentals.

How it helps buyers: get a sense of whether the price offered for a unit is good value, fair, or expensive compared to the market before making an offer — useful for price negotiations.

How it helps agents: support sale price recommendations to owners with real data (not just instinct), and use as implicit context when writing listing descriptions with Jana (without literally mentioning AVM figures in public listings) — see ✨ Jana Listing with AI.

🏘️ SewaSync — Tenant & Digital Tenancy Agreement Management ⭐ Premium

Location: https://www.hartanahbumiputera.com/sewasync. Available for Home Owners and Premium Agents/Agent Managers. Your first 2 tenancies are FREE (dashboard displays free slot balance) — subsequent tenancies are charged at 500 points each. SewaSync automates the entire tenant onboarding process, Tenancy Agreement preparation, in-house (not Documenso/third-party) digital signatures, rent collection, maintenance, and notices — with no physical paperwork:

• 1. Host initiates tenancy — enter property address, tenant type (Individual or Company) — this is now set by the host/agent here, not selected by the tenant — tenancy period, monthly rent, security/utility/access card deposits, unit inventory (number of air conditioners, number of water heaters, and open list of furniture such as sofa/table/bed/TV/fridge/washing machine — displayed as a table in the Agreement Schedule), bank details for rent payment (bank name, account no., account holder name), and host witness name/I.C. no./email. Forgot/lost link? Tap "🔗 Get Link" on the relevant tenancy card to generate a new link.
• 2. Tenant completes the form — the tenant receives a link (no login required); the form is displayed according to the tenancy type already set by the host/agent (view only, cannot be changed by the tenant), fill in name, address, phone number, MyKad/Passport number (format automatically validated — 12 digits with valid date of birth & place of birth code for MyKad, 6-9 characters for passport), upload identification document images (front & back — image quality is also checked, blurry/blank/damaged images are rejected before submission), company registration number for corporate tenancies (old format or new 12-digit CCM format validated, and attempted SSM validation when configured) as well as company registration proof, witness details, and PDPA consent. The tenant also receives a link to view the agreement draft at any time before signing.
• 3. Agreement draft generated & host/agent reviews — details are merged into a full PDF Tenancy Agreement draft. The agreement is NOT sent for signing until the host/agent reviews tenant MyKad/Passport information and images. At this stage the host/agent can also directly correct any terms (rent, deposit, date, email, unit inventory) without needing to reject the entire registration — the PDF draft is regenerated automatically and the tenant is notified (with a list of changes) before approving or rejecting the registration (the tenant receives a new link to update).
• 4. Internal Digital Signature — once approved, all four parties (Tenant, Tenant Witness, Host, Host Witness) receive a professional typed e-mail with their respective signature links — signatures can be drawn directly in the browser OR uploaded as an image (e.g. a photo of a handwritten signature on paper), no download/account required, valid for 30 days. Can be signed in any order (not sequential). Host/agent can still correct terms during this stage too — any correction will void all existing signatures and send new signature links to all parties. Each e-mail also reminds recipients to check their Spam/Junk folder if not visible.
• 5. Final signature review — once all 4 parties have signed, the host/agent receives an email to review each signature one last time before it is finalised. Approve to proceed with finalising the agreement, or reject specific signatures only that appear invalid/unclear with a reason — only the relevant party receives an email with the rejection reason and a link to re-sign; other parties' valid signatures remain unaffected.
• 6. Done, saved & sent to all — once approved at final review, an audit page (who signed, when, from which IP/device, and document SHA-256 hash) is attached to provide validity under the Electronic Commerce Act 2006. The final PDF copy is sent as an e-mail attachment to all 4 parties (not just the host), and can be downloaded anytime from the Dashboard or Tenant Portal.

🏠 Tenant Portal

Each tenant receives a permanent personal portal link (no sign-in required) to view signed tenancy agreements, rent cash book (with "Pay Now" button direct to ToyyibPay), tenant liability charges (e.g. electricity bill if so set by the host), maintenance complaint history, and received notices. The host can generate/resend this link via the "🔗 Tenant Portal Link" button on the Renewal/Exit tab in the "Manage" rental menu.

💰 Rental Cash Book & ToyyibPay

Once the agreement is signed, a rental cash book is generated automatically (deposit + monthly rent throughout the tenancy period). The host can mark as paid manually, set aside, or generate a ToyyibPay payment link (using the portal's existing ToyyibPay account — not a new third-party integration) sent directly to the tenant; the tenant can also generate their own payment link from the Tenant Portal, with the option to bear the ToyyibPay convenience fee themselves.

🔧 Maintenance

Tenants can submit maintenance complaints (with photos) directly from the Tenant Portal. Hosts track status (Submitted → Received → In Progress → Completed) from the "Maintenance" tab in the "Manage" menu — repair costs recorded at "Completed" status automatically become an expense entry in the cash book.

📢 Notices & Renewals

From the "Notices" and "Renewal/Exit" tabs, the host can generate official notices (Outstanding Rental Claim — automatically takes the actual outstanding amount from the cash book, Agreement Breach, Non-Renewal, Termination), renew an existing tenancy (cloning known tenant information straight to digital signature), and record the tenant's exit date and deposit settlement (including any deductions). The agreement now also states that the host is entitled to increase the monthly rent for the renewal period (with sufficient written notice before the original tenancy expires), and the security/utility deposit is adjusted in accordance with that new rent. Important note: these notices are for official record/documentation only — they are not an eviction tool and do not replace the court process/order required under Malaysian law for repossession of property.

🏢 Property Units & Full Accounting

Location: https://www.hartanahbumiputera.com/sewasync/units (the "🏢 Units & Accounting" link on the SewaSync Dashboard). Each property you rent out can be managed as a separate Unit — complete continuous accounting across tenants, vacancies, and renewals (not reset with each new tenancy). For each unit, set up recurring charges — maintenance fee, sinking fund, assessment tax, quit rent, Indah Water/sewerage, water, electricity, fire insurance, gas, internet — complete with frequency (monthly/quarterly/half-yearly/yearly/one-off), maturity day/month, and most importantly, who is responsible (Owner or Tenant). Charges set to "auto-generate" will be posted to the unit's account book each time the maturity period arrives (daily cron); tenant-responsible charges also appear on their Tenant Portal for direct payment. Each unit has an annual Profit & Loss (P&L) report and a "upcoming dues" calendar across all your units.

🔍 Inspection Report (Inventory/Check-in/Check-out/Midterm)

From the "🔍 Inspection" tab on each unit, create structured room-by-room inspection reports — choose type (Inventory, Check-In, Check-Out, Mid-Tenancy, or Summary), add rooms/items (e.g.: Kitchen → Fridge) with condition (Good/Fair/Poor/Damaged) and cleanliness ratings, and upload photos for each item. Once completed, a PDF report is auto-generated and can no longer be edited. For any tenancy, once both Check-In and Check-Out reports are complete, the system compares every item automatically and shows condition changes — real supporting evidence for deposit resolution, not just deduction figures. Tenants can view and acknowledge (digital signature) their Check-In reports from the Tenant Portal.

📷 QR Code & Unit Documents

Each unit has a permanent QR code ("📷 QR Code" button on the unit modal) that can be downloaded and printed/pasted inside the unit — tenants (current or prospective) can scan directly to submit maintenance complaints without needing a personal portal link, as this code automatically detects the current active tenancy for that unit (remains functional even when tenants change). The "📁 Documents" tab allows hosts to upload unit-related documents (equipment manuals, certificates, receipts) which are also visible on the Tenant Portal.

✨ Jana Yusof — AI Sales & Marketing Assistant

For: all agents & owners · Location: "Generate with AI" button on Step 4 (Description) of the New Listing Form, or the Description section on the Edit Listing form.

Jana Yusof is an AI sales & marketing assistant that drafts property listing descriptions for you. On the New Listing form, Description now has its own step (Step 4), after you fill in Property Specifications, Unit Features & Building Facilities, Location, Surroundings & Area, and Nearby Places (Steps 2-3) — so that when you press the "Generate with AI" button, Jana already has the most complete picture of your property to generate a more powerful and compelling draft. Contact & Verification is now Step 5 (the final step).

Jana uses all the following details (if filled) to write its description:

• Property Specifications — rooms, built-up & land size, parking, floor level, furnishing, tenure, lot status, year completed
• Unit Features & Building Facilities — all amenities you have checked (e.g. swimming pool, gym, 24-hour security)
• Location — state, city, district, township and full address
• Surroundings & Area — unit facing direction, view, maintenance charges, gated & guarded status, area density
• Nearby Places — LRT/MRT stations, schools, hospitals etc. that you add, complete with distance/travel time
• Valuation Estimate (AVM) — if you have clicked the "Get Valuation Estimate (AVM)" button, Jana uses it as implicit market value context only (will not mention the AVM figure directly in the listing text)

✨ Other New & AI Features

Full Listings Now Open — No Registration Required

This portal no longer blocks property information behind registration. Every visitor, without an account, can view full listings:

• Name, photo, ⭐ Premium Agent badge & agent star rating
• Agent phone number and 💬 WhatsApp Agent button on every listing card and detail page — message pre-filled with property info, straight to agent's WhatsApp with no form
• Auction date, bank & full details Auction Information
• Details of New Development Project (developer, package & discount)
• Map Location & Nearby Amenities
• Estimated costs — monthly payment, legal fees & rental costs
• Transaction price history area
• Save to Favourites — saved on your device, and transferred automatically to your account when you sign in later

New Field on Listing

• Year Completed — for properties for sale, for rent & auction.
• Auction Date & Bank / Organiser — displayed clearly on auction listings.
• New Development: Project Start Date, Current Phase & Expected Completion Date.

Latest Features

• ❤️ Favourites & 🔔 Weekly Reminder Emails — now open to all registered users (not just agents). See the 👤 Regular User Guide section above.
• 🏢 Upgrade to Agent — regular users can upgrade to Property Agent anytime from the My Profile page, complete with 3 months (90 days) free Premium & 100 points (2026 Promotion).
• 📍 Agent Coverage Area — agents can now set coverage areas by state & city (up to 10 areas) in Agent Profile, displayed as clickable chips on their public profile.
• 🔍 Search Agent By Area — new agent directory at https://www.hartanahbumiputera.com/cari-ejen for buyers to find licensed agents by state/city.
• 📲 Web App (PWA) — the portal can now be installed directly to your Android/iOS phone home screen (like an app), complete with quick access to Search Property, Favourites & Search Agent.
• 📢 System Announcement — admins can publish announcement banners (maintenance/system issues) displayed to all visitors, signed in or not.
• ✉️ Team Messages & Bulk E-mail — Admin and Sales & Billing Staff can now send in-portal messages directly to any registered user via Inbox. Admin can also send special bulk e-mails to all Premium Agents or all Agent Managers (not all users) — suitable for promotions or maintenance notices.
• 🗺️ Map Search — the Search Property page now has a 📋 List / 🗺️ Map toggle — view all matching properties directly on Google Maps (markers colour-coded: auction, premium, standard), click a marker for a quick preview, or tap "Search in this area" after panning the map to re-search by the displayed area.
• 🔔 Push Notifications — besides e-mail, you can now enable push notifications on your browser/phone (on the Favourites & Alerts page) to receive instant alerts when there are new messages, ticket replies, or new properties matching your Alerts — even when the portal tab is not open.
• ⭐ Agent Reviews & Ratings — Registered users can now give star ratings (1-5) and reviews (max. 50 words) for any Premium Agent, displayed on the agent's public profile along with total rating count, and as a brief badge on every listing card of that agent. Agents with the highest ratings are also displayed in the ⭐ Top-Rated Agents section on the homepage. Agents may reply to each review, and can report unfair reviews to admin. All reviews and replies are automatically screened by AI for profanity/personal attacks before publication. Admin can delete reviews, change ratings, block/suspend users from giving reviews, or ban accounts based on reports.
• 🔍 Search by Agent/Owner — new search filter on the Search Property page to find listings by a specific agent or owner name.
• 🚩 Report Listing/Advertiser — registered users can now report any agent, owner, or anyone publishing a listing ("Report this listing/advertiser" button on the listing page), with a brief comment (max. 50 words). Admin reviews reports in the Listing Reports panel and can reject, mark as resolved, or ban the relevant account.
• 🗂️ Admin Panel Reorganised — the Admin Panel sidebar is now grouped by category (System, Listings & Users, Moderation, Management, Points & Payments) for easier navigation. The Articles & Blog, Promotions, and Announcements & Email tabs are now accessible directly through the account menu in the top-right corner (no longer in the sidebar).
• 📇 QR Business Card — Premium Agents can now download a digital business card (PNG image) from the My Agent Profile page, complete with a QR code that leads directly to your public profile — easy to share or save on your phone like a name card.
• 📷 Android App QR Code — the Download Android App page now displays a QR code that can be scanned straight from a phone to open the download page, ideal for sharing on marketing materials.
• 🔄 Photo, Floor Plan & Video Limits Updated — Premium Agents and Home Owners are now limited to 25 photos (down from 50), 4 floor plans (down from 10), and 1 video up to 25MB (down from 3 videos/100MB) per listing. Standard Agents remain at 5 photos and 1 floor plan per listing.
• 📅 Book Property Viewing — registered users can now book viewing times directly from the listing page ("📅 Book Viewing" button) for any Premium Agent or House Owner. Both parties can confirm, reject, or propose another time (back and forth until a time is agreed), receive email & push notifications every time the status changes, automatic reminders 1 day before the viewing (complete with phone number, email, WhatsApp link & Google Maps link of the other party), and can cancel a confirmed viewing at least 48 hours before the agreed time.
• 📅 All Viewing Appointments ⭐ Premium — Premium Agents/Home Owners now have a dedicated page at https://www.hartanahbumiputera.com/janji-lawatan that gathers all viewing appointments (pending approval, scheduled & history) in one place, with filter tabs. You can add appointments manually for walk-in/phone-call customers without accounts (name, phone, e-mail, date/time, map link & private notes), add private notes & custom map links to any viewing (including those booked by buyers), choose whether reminder e-mails 1 day before are sent for each appointment, and add to Google Calendar or download an .ics file for your preferred calendar (Outlook, Apple Calendar, etc.).
• 🏠 Offer to Purchase ⭐ Premium — at https://www.hartanahbumiputera.com/tawaran-pembelian, Premium Agents can send an Offer to Purchase form to prospective buyers for completion and digital signature — similar to the SewaSync workflow but without witness requirement. The agent fills in basic details (project, unit, address, purchase price, agreed booking fee, financing method), the prospective buyer completes the form themselves (choosing 1 or 2 buyers, with full details for each), the agent reviews and approves before the signing link is sent, and each buyer (plus the agent) signs digitally — following the same Offer to Purchase form format used by property developers. Cost: 50 credits per offer (first 2 free).
• 🔍 Search Within Agent Profile — agent public profiles (/ejen/<id>) now have their own search filters (type, category, price, sort) to search directly within that agent/owner's active listings, without needing to go to the main Property Search page.
• 🗑️✏️🚫 Message Controls — in your Inbox, you can now delete entire conversations (deleted from your inbox only — the other party is unaffected), delete specific messages you sent (anytime), and edit your messages within 30 minutes of sending. You can also block any other user at any time (except Admin/Sales/Bill Staff, who cannot be blocked) — messages can no longer be sent in either direction until you unblock them.
• 🛡️ "REN Verified LPPEH" Badge — the REN number you entered in My Agent Profile can be verified by admin (manually, based on search on the official portal search.lppeh.gov.my) to prevent fake/unregistered agents. Once verified, the 🛡️ REN Verified LPPEH badge is displayed on your public profile alongside existing "Active REN" status — giving added confidence to prospective buyers/tenants.
• 📈 Price History ("Listinomics") — every time your listing price changes (by yourself, admin, or Co-Broking clone sync), the portal records a new entry and displays a price up/down timeline on the property details page — prospective buyers can see actual price trends, not just the current price.
• 🔔 Co-Broking Listing Change Notification ⭐ Premium — Co-Broke agents (commission partners) now receive automatic push notifications when a shared parent listing changes price or is marked Sold/Rented — no more need to check manually to stay up to date.
• 📋 All My Listings — a dedicated page at https://www.hartanahbumiputera.com/iklan-saya that displays only your listings (not Dashboard statistics) — search by free text, property type or date range, and promote (Repost/Boost/SuperBoost/Auto) or delete directly from each card.
• 🌐 Agent Microsite ⭐ Premium — Premium Agents now have their own branded page at /u/<slug> (your own vanity URL) that displays only your listings and your Co-Broking listings — no "similar listings" suggestions from other agents — perfect for sharing directly with clients or in marketing materials.
• 📨 Telegram Integration ⭐ Premium — connect your account to our official Telegram bot at My Agent Profile to receive instant notifications (messages, Co-Broking, tickets, etc.) straight to your phone, and chat directly with Maya within the bot. You can now also publish your listings to Telegram groups you administer. See the 📨 Telegram Integration section above for full details.
• 🎯 Lead Management ⭐ Premium — a new Leads page that records every conversation & viewing request by individual (not by listing), complete with automatic scoring, stages, custom labels & activity history that persists even when the original listing is deleted. See the 🎯 Lead Management section above.
• 📡 MarketWatch ⭐ Premium — a new MarketWatch page to monitor specific competitor listings or areas/criteria, with instant alerts when prices drop or new listings appear, plus market statistics (median price, PSF, active supply). See the 📡 MarketWatch section above.
• 🏝️ MM2H Eligibility ⭐ Premium Visibility — search & listings now automatically display Malaysia My Second Home eligibility (Silver/Gold/Platinum/SEZ), and the TCO Calculator has a Foreign Buyer mode (flat 8% stamp duty). This eligibility is only displayed for Premium Agent listings. See the 🏝️ MM2H Eligibility section above.
• 🤖 Natural Language Search (AI) — on the homepage, click "🤖 Try natural language search (AI)" below the search box and type your search in normal sentences (e.g. "3-bedroom condo in Cyberjaya below RM600k for rent") — AI will convert it to precise search filters automatically. Open to all visitors, no sign-in required.
• 📸 AI Photo Score ⭐ Premium — the front photo of every active listing is evaluated by AI (lighting, composition & clarity) every night, with a 0-10 score and one brief improvement suggestion displayed on the My Listings page — use it to improve your listing's front photo.
• 📍 What's Nearby (Prospective Buyers) — nearby places that agents add (transport, education, health, shopping) are now displayed directly on the listing details page, not merely saved. See Section 7 — Nearby Places above.
• 📞 Contact Agent Without Signing In ⭐ Premium Agent — on the listing details page and agent profile, anyone (including visitors without an account) can now click straight through via 💬 WhatsApp, ✈️ Telegram or ✉️ Email for Premium Agent listings. A short "Contact Agent" form appears first — enter your name, and phone number (for WhatsApp/Telegram) or email address (for Email), tick consent (pre-ticked, can be unticked), then submit. After submission, you're connected straight away: WhatsApp/Telegram opens in a new tab with a pre-filled introduction message referencing the relevant listing, while Email opens your mail app. Each submission is recorded as a Lead and the agent is notified instantly via email/push/Telegram — works equally well on mobile. Non-Premium agents or those without configured contact channels remain behind the sign-in wall as usual.
• 🔗 Clickable WhatsApp/Telegram Links in Listing Descriptions — if an agent pastes wa.me/… or t.me/… links directly into the listing description text, the portal now detects and automatically converts them into clickable buttons on the property details page — WhatsApp links are regenerated with a pre-filled message referencing that listing, whilst Telegram links remain exactly as pasted (including links to specific channels/groups).
• 📈 Standard Agent Active Listing Limit Raised (10 → 50) — Standard Agents (free) can now list up to 50 active listings at one time (up from 10 previously). Premium Agents remain unlimited.
• 🔁 Auto-Renew Boost/SuperBoost/Auto-Repost ⭐ Premium — on the My Listings page, Premium Agents can now enable ⚙️ Auto-Renew for any active 🚀 Boost, 🚀🚀 SuperBoost or 🔁 Auto-Repost — set either a renewal count limit, a end date limit, or both. The system displays the maximum estimated cycles affordable based on current point balance, and will stop automatically (no error, no negative balance) if points are insufficient at any cycle. Siti will send a reminder message each time auto-renew stops due to insufficient points, or when the point balance becomes low after a successful renewal.
• 👥 Premium Agent WhatsApp Group ⭐ Premium — the My Agent Profile page now displays a QR code to join the Hartanah Bumiputera Agent WhatsApp Group — share opportunities, get tips & announcements directly from admin.
• 💬 WhatsApp & Telegram Community Links in Footer — the bottom of every portal page now displays direct links to Hartanah Bumiputera's official WhatsApp groups and Telegram channels, alongside Facebook, YouTube & TikTok.
• 🏗️ Property Developer Account — a new account role for developers of New Developments (RM150/month or RM1,500/year). Upgrade in My Profile, then manage the unit availability grid (available/booked/sold) for each project in My Listings — prospective buyers see each unit's status directly on the listing page. Full guide: Property Developer Account.
• 🏢 Agency Subscription — a new package for property offices/agencies (RM1,000/month, up to 50 agents and 10 managers). Each agency manager oversees their own small team (same as a regular Agent Manager), and the agency account owner can promote/demote managers as well as view the overall team picture at Agent Manager Dashboard. Full guide: Agency Subscription.
• 💰 Agent Manager Price Reduced — Agent Manager (Team Manager) subscription is now RM100/month (down from RM250/month), including automatic Premium Agent. Full guide on recruiting & monitoring your team: Agent Manager.
• 📋 Buyer Board — a reverse marketplace: prospective buyers/tenants can now post what they are looking for openly at https://www.hartanahbumiputera.com/papan-pembeli (free, identity protected), and any agent can respond directly if there is a matching property. See the 📋 Buyer Board section above. Full guide: Buyer Board.
• ✨ Create Listing Straight From Telegram — Premium Agents/Agent Managers can now send photos + one text message to the Telegram bot to instantly generate a listing draft (AI extracts price, location, rooms, etc., and photos are automatically enhanced) — review & submit the draft via the usual form. See the 📨 Telegram Integration section above. Full guide: Create Listing From Telegram.
• 🆚 Compare Listings — view up to 3 listings side-by-side in one table (price, rooms, bathrooms, built-up, land, parking, tenure, lot status, title type & facilities). Click the ➕ Compare button on any listing card or listing detail page (up to 3 listings at once), then click "View Comparison" on the floating bar that appears at the bottom of the screen. Works without sign-in — your comparison list is saved on the current device. Full guide: Compare Listings.
• 🚪 Room Rental Only (Shared Unit) — agents & owners can now list one room in a shared unit (not the entire unit) for rental listings, with the number of available rooms & total rooms in the unit displayed as a 🚪 Room Only badge on the listing card & details page. When searching, tick the 🚪 Room Only box on the Property Search page (type: Rent) to filter only shared room listings. Full guide: Room Rental Only.
• ⭐ Rental Property Reviews & Ratings — tenants who have completed their tenancy period may now give star ratings (1-5) and reviews on any long-term rental listing (not homestay), displayed on the relevant listing detail page. Owners/agents may reply to each review, and may report inappropriate reviews to admin. All reviews are automatically screened by AI before publication — same as the existing Agent Reviews & Ratings. Full guide: Rental Property Reviews.
• 💰 Agent Rewards Campaign (New) — Property Agents can earn RM2 cash for every high-quality listing posted, up to RM50 per person, throughout 1 October – 31 December 2026. Eligible if your REN is verified, and you confirm Malaysian Citizenship & Bumiputera status (verified by admin via MyKad). Listing quality is assessed by Wali AI. Register at Agent Rewards Campaign. Full guide: Agent Rewards Campaign.

🤖 Our AI Team

Besides Maya, Aira and Jana AI Descriptions (see separate section above), Hartanah Bumiputera also uses AI for:

🕌 Wali bin Walid — AI Content Moderator

For: all listings & agent reviews · Runs automatically in the background

Wali reviews every new listing and agent review to ensure alignment with Shariah values, Malay cultural customs, Malaysian law (including accuracy of Bumiputera quota information) and platform policy. For listings and reviews, he never automatically deletes or hides content — any issues are only flagged for admin review.

If your content is flagged, Wali will send a direct message (DM) to you via Inbox, explaining the reason and suggesting corrections — you can reply directly to discuss or confirm corrections have been made.

Private messages between users are screened with slight differences: messages identified as spam, offensive, or contrary to Islamic/Malay cultural values will be held immediately — not delivered to the recipient — and sent to the admin review queue for a final decision (approve or permanently delete). The sender can still view their own message (marked "pending review") and may edit or delete it themselves whilst waiting.

🖥️ Dani bin Aman — AI IT Support & Cybersecurity

For: Support category tickets & direct message channel "Contact Admin" · First response automated

Dani is the first-line IT support — he replies to Support tickets/messages immediately with diagnostic guidance, and will escalate to human engineers if the issue requires actual system access. He has read-only access to platform monitoring data (server performance, uptime, etc.) to aid diagnostics, but no power to modify any data, settings or systems — all real actions remain in human hands.

💼 Siti binti Salleh — AI Sales & Billing Support

For: Sales & Billing category tickets · Auto first reply

Siti replies to sales enquiries and bills/invoices instantly, and can verify account, points and payment status for yourself only (not other users) — or agent status under you if you are an Agent Manager. Sensitive issues such as invoice corrections or manual payment verification are always handed over to human staff.

✅ Pre-Submission Checklist

• Listing type selected (For Sale / For Rent / Auction / New Development)
• Category and property type selected accurately
• Listing Title Written Clearly and Attractively
• Price entered correctly (rent = monthly rate)
• Description written — do not exceed word limit (100 Free / 500 Premium)
• At least 1 photo uploaded in JPG/PNG/WEBP/HEIC format, under 750KB
• All URL links (YouTube, Google Maps, 3D Tour) use the correct format
• Specifications Filled — Tenure, Rooms, Area, Furnishing
• Location and full address completed
• Phone number in Malaysia format (01x-xxxxxxx)
• Consider Boosting your listing for higher search ranking 🚀

📱 Android App

Besides the web version (including the PWA that can be installed to your home screen), Hartanah Bumiputera now provides an Android app (APK) that can be downloaded directly from our server. This app has not been published on Google Play Store, so it needs to be installed manually (sideload).

• Visit https://www.hartanahbumiputera.com/app using a browser on your Android phone to download the APK file.
• After downloading, open the APK file — if a "Install blocked" warning appears, tap Settings on the notice and enable "Allow from this source".
• Tap Install, then Open after installation completes.
• Sign In using your existing account — all features (list listings, support tickets, favourites, messages) work the same as the web version.

🔍 SEO & Search Engines (including AI)

Every listing you publish on Hartanah Bumiputera is not only visible within the portal — it is also designed to be discovered for free through Google, Bing and now AI assistants such as ChatGPT/Perplexity. This section explains the technical SEO features already active on the portal, and real statistics of search engine crawler visits to our pages.

✅ SEO Features Already Active

• Site Map (Sitemap.xml) — automatically generated from the database, re-listed each time a new listing is published, including image sitemap for listing photos.
• robots.txt — allows Googlebot, Bingbot and other legitimate search engines to index the entire portal (except personal pages such as dashboard/profile), while blocking commercial SEO crawlers that waste bandwidth without benefit to users (e.g. AhrefsBot, SemrushBot).
• Canonical Links & Meta Robots on every page — each page sets its own canonical URL and correct index/noindex directive (e.g. sign-in page is not indexed, listing pages are always indexed).
• Schema.org Structured Data (JSON-LD) — every listing is tagged as RealEstateListing with price & status as Offer, enabling Google to display richer search result cards (rich results) compared to standard links.
• IndexNow — as soon as a new listing is published, the portal immediately "pushes" that URL to Bing & Yandex automatically, so it can be indexed within minutes instead of waiting for crawlers to find it.
• Local Area Pages (Local SEO) — every popular area (e.g. Cyberjaya, Bandar Baru Bangi) has a dedicated search page so that buyers searching "house in [area]" on Google can arrive directly at property listings for that area.
• RSS & Atom Feed — latest listings delivered in standard feed format for news/property aggregators.
• Webmaster Verification — portal registered & verified with major search engine webmaster consoles (Google, Bing, Yandex).

🤖 AI-Specific Optimisation (ChatGPT, Perplexity, Claude, etc.)

Besides traditional SEO, this portal is also specially designed so that AI assistants can read & reference its content accurately:

• https://www.hartanahbumiputera.com/llms.txt — a special summary file in a new standard format designed to be read by AI models, explaining the portal's purpose, property types, and main page links in a format easily "understood" by LLMs — not just ordinary HTML.
• Content-Signal (contentsignals.org) — this portal's robots.txt explicitly states search=yes, ai-train=yes, ai-input=yes, i.e. clear permission for public content to be used as reference for AI assistant answers (e.g. when users ask ChatGPT/Perplexity about properties in certain areas).
• The same structured data RealEstateListing used by Google also helps AI understand price, location and property type accurately without having to "guess" from free text.

📊 Search Engine Robot Visit Statistics (Actual Data)

Real server log analysis for the period 27 July – 6 August 2026 (~10.7 days), tracking 27 different robot/crawler types visiting the portal, with a total of 36,910 robot visits (~15% of 244,349 total server requests in the same period) — average of ~3,453 robot visits per day.

5 Most Frequent Visiting Bots

1. ClaudeBot (Anthropic/Claude AI) — 11,852 visits
2. Bingbot (Microsoft Bing) — 9,112 visits
3. Amazonbot (Amazon) — 5,119 visits
4. GPTBot (OpenAI/ChatGPT) — 4,002 visits
5. Meta-ExternalAgent (Meta AI) — 1,767 visits