Acceptable Use Policy
1. Scope and Application
This Acceptable Use Policy ("Policy") governs all users ("Users") of the Hartanah Bumiputera platform ("Platform"), including buyers, sellers, tenants, licensed property agents, and developers. By accessing or using the Platform, Users agree to comply fully with this Policy.
This Platform is operated in Malaysia and subject to the jurisdiction of Malaysian law. Users outside Malaysia access this Platform at their own risk and are responsible for complying with their local laws.
2. Permitted Use
User is allowed to:
- Searching, viewing and making enquiries about legitimately listed properties.
- Listing properties owned or legally represented, with accurate and up-to-date information.
- Communicate with licensed agents and property owners personally and professionally.
- Using calculation tools (mortgage calculator, stamp duty, legal costs) for personal information purposes.
- Share listing links through legitimate social media channels.
3. Prohibited Usage
3.1 Fraud and Misrepresentation
Strictly Prohibited:
- Listing fake, fictitious properties or properties not owned / not lawfully represented.
- Stating misleading information about price, size, location, ownership status, or property features.
- Impersonating another agent, developer, or property owner.
- Creating fake accounts or submitting forged documents.
- Violating Section 420 of the Penal Code (cheating) and Trade Descriptions Act 2011.
3.2 Computer and Cyber Crime
Under the Computer Crimes Act 1997, it is a criminal offence to:
- Accessing computer system without authorisation (Section 3).
- Accessing with intent to commit an offence (Section 4).
- Altering computer content without authorisation (Section 5).
- Distributing spyware, malware, or viruses into the Platform's system.
- Carrying out Denial-of-Service (DoS) attacks or any form of system disruption.
- Using hacking tools, automated scrapers or bots without written permission.
3.3 Unlawful Communication
Under Section 233 of the Communications and Multimedia Act 1998, it is an offence to send any content that:
- Obscene, false, threatening, or offensive with intent to hurt someone's feelings.
- Inciting racial hatred, religious hatred, or discrimination based on race, religion, or gender.
- Constitutes sexual harassment or cyberbullying.
- Contains investment fraud or get-rich-quick scheme.
3.4 Illegal Property Activity
Users must not use the Platform to:
- Offering property for illegal purposes including drug distribution, prostitution, or criminal activities.
- Leasing or selling a Malay Reserved or Bumiputera Lot property to a non-qualified buyer without State Authority (PBN) approval violates the relevant Malay Reservation Land Enactment.
- Avoiding development requirements under the Housing Development (Control and Licensing) Act 1966 [Act 118].
- Artificially inflating property prices (artificial price inflation) or engaging in price collusion.
- Using the Platform for money laundering in violation of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).
3.5 Personal Data Protection
Under PDPA 2010, Users may not:
- Collecting, storing or processing other Users' personal data without consent.
- Using contact information obtained through the Platform to send spam or unsolicited marketing.
- Selling or transferring personal data to third parties without the consent of the relevant party.
3.6 Intellectual Property Rights
- Copying, redistributing, or exploiting Platform content commercially without written permission is prohibited.
- Uploading images or content that infringes third-party copyright is prohibited.
- All content uploaded by Users must be owned by the User or have a valid licence.
4. Licensed Agent Account
Agents who register as Property Agents on this Platform:
- Must possess a valid REN (Real Estate Negotiator) registration number under the Valuers, Appraisers, Estate Agents and Property Managers Act 1981 (Act 242).
- Fully responsible for the validity of all listing information submitted.
- Must disclose conflict of interest if representing both seller and buyer parties.
- Must not demand unreasonable upfront payments or practise commissions exceeding market rates set by BOVAEA (Board of Valuers, Appraisers, Estate Agents and Property Managers).
5. Violation Report
Users who witness any violation of this Policy are encouraged to report to:
- Platform: [email protected]
- MCMC: aduan.mcmc.gov.my (CMA 1998 violations)
- PDRM: www.rmp.gov.my (computer crime, fraud)
- PDPD: www.pdp.gov.my (PDPA 2010 violations)
- BOVAEA: www.bovaea.gov.my (property agent misconduct)
6. Enforcement and Consequences of Breach
Platform reserves the right to, without prior notice:
- Suspending or terminating User accounts that violate this Policy.
- Removing any listings that violate laws or this Policy.
- Reporting criminal activity to the relevant authorities.
- Disclosing user information to authorities when ordered by the court.
Serious violations may result in civil and/or criminal action under the relevant laws of Malaysia.
7. Policy Amendment
The Platform reserves the right to amend this Policy at any time. Amendments shall take effect immediately upon publication on the website. Continued use of the Platform after amendments are published shall be deemed acceptance of the amended terms.
8. Governing Law
This Policy is administered and interpreted in accordance with Malaysian law. Any dispute arising from this Policy is subject to the exclusive jurisdiction of the Malaysian courts.
For enquiries regarding this Policy, please contact: [email protected]
Acceptable Use Policy
1. Scope and Application
This Acceptable Use Policy ("Policy") governs all users ("Users") of the Hartanah Bumiputera platform ("Platform"), including buyers, sellers, tenants, licensed real estate agents, and developers. By accessing or using the Platform, Users agree to comply with this Policy in full.
The Platform is operated in Malaysia and is subject to the jurisdiction of Malaysian law. Users accessing the Platform from outside Malaysia do so at their own risk and are responsible for complying with their local laws.
2. Permitted Use
Users are permitted to:
- Search, view, and make enquiries about properties listed lawfully.
- List properties that they own or are lawfully authorised to represent, with accurate and up-to-date information.
- Communicate with licensed agents and property owners in a personal and professional manner.
- Use calculation tools (mortgage calculator, stamp duty, legal fees) for personal informational purposes.
- Share listing links via legitimate social media channels.
3. Prohibited Use
3.1 Fraud and Misrepresentation
It is strictly prohibited to:
- List fake, fictitious properties, or properties not owned / not lawfully represented.
- State misleading information regarding price, size, location, ownership status, or property features.
- Impersonate another agent, developer, or property owner.
- Create fake accounts or submit forged documents.
- Violate Section 420 of the Penal Code (fraud/cheating) and the Trade Descriptions Act 2011.
3.2 Computer and Cyber Crimes
Under the Computer Crimes Act 1997, it is a criminal offence to:
- Access a computer system without authorisation (Section 3).
- Access with intent to commit a crime (Section 4).
- Alter computer content without authorisation (Section 5).
- Distribute malicious code, malware, or viruses into the Platform's systems.
- Carry out Denial-of-Service (DoS) attacks or any form of system disruption.
- Use hacking tools, automated scrapers, or bots without written permission.
3.3 Unlawful Communications
Under Section 233 of the Communications and Multimedia Act 1998, it is an offence to send any content that is:
- Obscene, false, threatening, or offensive with intent to annoy, abuse, threaten, or harass any person.
- Inciting racial or religious hatred, or discrimination based on race, religion, or gender.
- Constitutes sexual harassment or cyberbullying.
- Contains investment fraud or a Get-Rich-Quick Scheme.
3.4 Unlawful Property Activities
Users may not use the Platform to:
- Offer property for unlawful purposes, including drug distribution, prostitution, or criminal activity.
- Lease or sell properties designated as Malay Reserved Land or Bumiputera Lot to ineligible buyers without approval from the State Authority (PBN), in violation of the applicable Malay Reservation Enactment.
- Circumvent development conditions under the Housing Development (Control and Licensing) Act 1966 [Act 118].
- Artificially inflate property prices or engage in price-fixing.
- Use the Platform for money laundering in violation of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).
3.5 Personal Data Protection
Under the PDPA 2010, Users may not:
- Collect, store, or process other Users' personal data without authorisation.
- Use contact information obtained through the Platform to send spam or unsolicited marketing.
- Sell or transfer personal data to a third party without the relevant party's consent.
3.6 Intellectual Property Rights
- Copying, redistributing, or commercially exploiting Platform content without written permission is prohibited.
- Uploading images or content that infringe third-party copyright is prohibited.
- All content uploaded by a User must be owned by the User or properly licensed.
4. Licensed Agent Accounts
Agents who register as a Real Estate Agent on this Platform:
- Must hold a valid REN (Real Estate Negotiator) registration number under the Valuers, Appraisers, Estate Agents and Property Managers Act 1981 (Act 242).
- Are fully responsible for the accuracy of all listing information submitted.
- Must disclose any conflict of interest if representing both the seller and the buyer.
- May not demand unreasonable upfront fees or charge commissions exceeding the market rate set by BOVAEA (the Board of Valuers, Appraisers, Estate Agents and Property Managers).
5. Reporting Violations
Users who witness any violation of this Policy are encouraged to report it to:
- Platform: [email protected]
- MCMC: aduan.mcmc.gov.my (CMA 1998 violations)
- PDRM (Royal Malaysia Police): www.rmp.gov.my (computer crimes, fraud)
- PDPD: www.pdp.gov.my (PDPA 2010 violations)
- BOVAEA: www.bovaea.gov.my (agent misconduct)
6. Enforcement and Consequences of Violation
The Platform reserves the right, without prior notice, to:
- Suspend or terminate the account of any User who violates this Policy.
- Remove any listing that violates the law or this Policy.
- Report criminal activity to the relevant authorities.
- Disclose user information to authorities when ordered by a court.
Serious violations may result in civil and/or criminal legal action under the applicable laws of Malaysia.
7. Policy Amendments
The Platform reserves the right to amend this Policy at any time. Amendments take effect immediately upon publication on the website. Continued use of the Platform after an amendment is published constitutes acceptance of the amended terms.
8. Governing Law
This Policy is governed by and construed in accordance with the laws of Malaysia. Any dispute arising from this Policy is subject to the exclusive jurisdiction of the Malaysian courts.
For enquiries regarding this Policy, please contact: [email protected]
